Interlock Installation & Service FAQ Sydney
Frequently asked questions about interlock installation and servicing in Sydney
What do I need to bring to have my interlock installed and apply for my NSW interlock licence?
To get started, you should bring your eligibility paperwork and any documents required for your interlock appointment. In NSW, drivers in the Alcohol Interlock Program must complete the required disqualification period, attend a medical consultation and have an interlock installed before applying for a driver licence with an interlock condition.
I have finished my court disqualification period. What do I do next?
Once your disqualification period is complete, contact us and we can guide you through the next steps for installation and help you prepare for the NSW interlock licence process.
How long does interlock installation take?
For most vehicles, if the car is dropped off in the morning, installation is usually completed the same day and ready for collection later that afternoon. Timing may vary depending on the vehicle.
How long does an interlock service take?
A standard interlock service is usually quick and may take around 5 to 10 minutes, depending on the vehicle and device. Contact us if you would like to confirm current service times.
How much is the monthly interlock service?
Please contact Interlock Sydney directly for the latest monthly service pricing, as fees and inclusions may change over time.
Can anyone drive a car with an alcohol interlock installed?
Yes, another person can drive the vehicle, but they must use the interlock correctly and comply with the device requirements while operating the car.
Can an interlock device be fitted at my home or workplace?
No. Interlock devices must be installed by an approved interlock service provider at an authorised location, not by mobile installation at home or work.
Can I travel interstate with an interlock device fitted?
In many cases, yes, but it is important to check service arrangements before travelling so you know where approved support or servicing is available if needed.
How long does interlock removal take?
Interlock removal is usually completed within the same day if the vehicle is dropped off in the morning. Bookings are generally required for removals.
Can I come in without an appointment for servicing?
Please contact us to confirm current service arrangements. Some interlock providers accept drive-in servicing, while others may prefer bookings for certain times.
Is there after-hours support available?
Yes. If you need urgent help outside business hours, Interlock Sydney can direct you to the appropriate after-hours support line for your device provider.
Can an interlock be installed on a truck or commercial vehicle?
Installation may be possible depending on the vehicle type and your licence conditions. Contact us with your vehicle details so we can confirm suitability and timing.
What should I do if my interlock device locks out?
If your device goes into lockout, contact your provider or the support number given to you as soon as possible. They can advise whether an unlock code or urgent service is required.
How much does an unlock code or reset cost?
Unlock and reset fees can vary depending on the reason for the lockout and the provider’s current pricing. Contact us for the latest charges.
Does the device use a camera?
Some interlock devices include a camera to help verify the person providing the breath sample. This is used as part of program compliance and anti-tampering controls.
Do you offer concession or hardship assistance?
If you qualify under the NSW interlock financial assistance arrangements, you may be eligible for reduced costs. Contact us and we can let you know what documents are needed.
Do you accept financial hardship letters or support documentation?
Yes, relevant support documentation may be accepted where applicable. Please contact us first so we can confirm what is required and whether the documents are current.